National Reports

SPAIN

[download] Articulos del Mundo
[download] Contra el Paro y el Estres
[download] Cipberpais
[download] El comercio en Internet Llega para quedarse
[download] El Teletrabajo se Abre Camino en España
[download] Internet Nos Cambia la Vida
[download] La Esperanza de los Discapacitados
[download] Biliografia

2000
Raquel Boto, CC.OO.
Call centres survey

A report of a CC.OO survey of Spanish companies in 2000 showing that the number of call centres in Spain has doubled within three years. Although less than one third of companies use call centres, demand for call centre workers is growing by 40 per cent, particularly in marketing and after-sales support. In 1998, telemarketing sector companies and the two trade unions, CC.OO and UGT, signed a Collective Agreement on Telemarketing covering the whole country.
[download (EN)]

Submitted 4 July 2000
Ibermatica and the CC.OO
Collective agreement between Ibermatica and the CC.OO

The collective agreement of the Ibermática, S.A. company has a reference to telework in its article 19 c): If  the workers want to work at home, they could, if their activity in the company allows it and the decision of their line manager  is positive.  The mutual agreement, between worker and company, will be written and  in it will be established:
the kind of task,
maximum duration, 
the type of control,
and every time that the worker will have to go to the office.
The introduction of this system allows flexibility in the working day, fewer travelling and more level of concentration
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2000
Government of Spain:
White Paper to improve Public Services

This text was approved on February the 4th by the Cabinet Meeting. The White Paper tries to be the core that guides Public Administration in the XXI Century. The introduction of new technology in the society and the increase of competition between public and private sectors forces to a drastic adaptation in the Spanish Public Administration. This situation will concern to more than two million employees and the way that these ones will carry out their jobs. Public Administration will copy the models of private organization and management. Telework in the public sector, at first an experiment, is considered as the best tool to improve the services because of its flexibility and mobility. The pyramidal hierarchical structure in Public Administration will be replaced by a more flat, opened, flexible and interconnected structure. Some specific proposals in this paper are: to improve training, to promote personal development, to simplify the structure, to modernize the computer equipments, to incorporate the new technologies and to introduce telework.
[download Introduction (PDF)]
[download Chapter 1 (PDF)]
[download Chapter 2 (PDF)]
[download Chapter 3 (PDF)]
[download Appendix (PDF)]

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June 2000
Raquel Boto, CC.OO
Legal situation of telework in Spain

[download (EN)]

May 2000 (document received)
Regional Unión of CC.OO. of Castilla and León; FOREM Castilla;
and Secretary of the Woman of CC.OO. with the technical colaboration of CIMOP S.A.
Cyborg project: Report on evolution of telework in Castilla and León. Impact on ability in work and vocational training of teleworker women in the region

The first report of this kind in the region provides information about relation between new technologies, equality in employment and new jobs, and the impact on the roles of women and men at home.

CONCLUSIONS:
a) There is a small level of penetration of new information and communications technologies (ICT), although the use of them is increasing. Furthermore, different public initiatives are being established to accelerate the process and to set up suitable conditions in infrastructures and training.
b) Most companies are small and medium enterprises. This is a difficulty in the development of ICT.
i) These new activities are usually carried out by self-employed.
ii) There are two groups of teleworker women:
1)A limited group with a high level of education, employed or self-employed, the salary is enough to be independent. They work in new sectors emerged because of Information Society.
2) The majority group. Several of the women aren´t aware of their conditions of teleworker. Basically self-employed. Low salary (non-independent). They work in traditional job market (clerk, translation, journalism …), but using ICT.
The voluntary to accede to telework is a decisive argument in the evaluation of telework: positive (voluntary) or negative (compulsory).

ADVANTAGES
1. Flexibility in the hours
2. To make compatible work and household
3. Multiple work places of choice

DISADVANTAGES
1. Telework as homework is refused
2. The labour and social situation of teleworker when she is self-employed
[download]

May 2000
CC.OO
Excel spreadsheet, showing statistics for the economically active population of Spain

[download Excel spreadsheet (EN)]

May 2000

Legal situation regarding part-time workers and workers with disabilities

Part-time employment:
*Workers receive the same benefits as full-time employees
*Unemployment benefit counts worked days, not worked hour
*Retirement and invalidity benefits have a regulating rate: i.e. if all full-time worker (8 hours more less) will need 15 years to have a pension by retirement, a part-time worker (4 hours) will need 30 years, but with the regulating rate he/she will need only 22 years.

Disability:
*The companies with 50 or more workers have to save 10% to people with disabilities (in their own companies or using special services)

1998
Trade unions, CC.OO and UGT
Collective Agreement on Telemarketing

This agreement was signed in 1998, between telemarketing sector companies and two trade unions, CC.OO and UGT. It´s applicated to all the Country. The agreement regulates industrial relations in the companies which activity is telemarketing to other companies. In this context, telemarketing means an activity by telephone or telematic ways. It involved promotion, diffusion and selling of all kind of products and services; personal interviews; reception and clasification of external calls; as well as, several services on telephone attention to customer. Obviously, call centers are included in this agreement. The main issues contained are: work organization, types of recruitment, working time, holidays and free time, wages, overtime, qualifications and training, health and security, equal opportunities and collective rights. The agreement can be useful to the fourth report that examine call centres.
[download]

25 March 1998
Boletín Oficial del Estado
Official Bulletin of State
Collective agreement of DHL Internacional de España SA

Refers to telework as a way to create an increasing number of job opportunities, specially in the case of people with disabilities (art. 17).
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25 November 1997
Boletín Oficial del Estado
Official Bulletin of State
Collective agreement of Siemens Nixdorf Sistemas de información SA

Refers to necessity to negotiate and define the telework in its own activity (art. 36).
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