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GREECE
October 2000
Institute of Labour (INE)
Towards telework in call center
With regard to Call Centres in Greece, there is a lack of relevant information and sources. According to the data rendered to the INE by the Special Technical Teaching Staff of the Department of Economic Sciences, Section of Mathematics and Information Technology of the National and Capodistrean University of Athens, for the time being there are four call centres operating in Greece. According to the data available to the INE concerning two of the above, namely, the Horizon Call Centre and the MIRTALI Telework Centres-Corners, both of them are pilot applications.
The "Horizon Call Centre" which functions as a business, constitutes a pilot application and functions within the program REMOTE "Possibility of Research and Employment in Telework in Europe" which is basically targeted at the development of Teleworking structures in Greece and Europe.
The MIRTALI Telework centres are specially created spaces equipped with Personal Computers and provide all the necessary tools to those who wish to telework, and the MIRTALI Telework corners are small telework centres that are equipped with at least one Personal Computer. The present report on Pilot Call Centres in Greece, describes with more details these two pilot applications.
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August 2000
National Institute of Labour (EIE)
Telework in Greece: potential benefits and problems
This particular article is part of a more detailed article on the situation of Telework in Europe, including Greece. It is written and provided by the National Institute of Labour (EIE). Here, we publish the part referring to Greece with particular attention to the scope and the diffusion of telework. Also presented are the potential benefits and problems of telework, in general. As far as the benefits are concerned, it is generally argued that telework has the potential to make a positive contribution to the protection of the environment, economic development in general and regional development in particular, as well as workers' quality of life. In relation to the problems involved with telework, it is argued that telework can also have negative effects, particularly for workers. For this reason, the specific incentives, requirements and processes of its implementation are of decisive importance.
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January 1999
Theochari Christina, Athens Labour Centre (EKA)
The document was written for the magazine 'Enimerossi" of the Institute of Labour of the General Confederation of Greek Labour (INE/GSEE)
Working conditions for teleworkers: another challenge for trade unions (English)
Teleworking is a form of employment that is becoming more and more widespread. It must be studied scientifically so that by its very nature it does not have an adverse impact, with regard both to labour relations and to working conditions, on people employed in this type of work. In this article we will attempt to take a closer look at the problems which may arise regarding the health of teleworkers, and the basic conditions for addressing them.
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November 1998
Evangelia Soumeli, INE/GSEE-ADEDY, (Greek General Confederation of Labour) GSEE and (Federation of Greek Industries) SEV:
Telework and Industrial Relations in Europe: The case of Greece (English)
The attached file is the contributing article of the (European Industrial Relations Observatory) EIRO-national centre in Greece to the comparative study of the EIRO on "Teleworking and Industrial Relations in Europe". The EIRO is a project of the European Foundation for the Improvement of Living and Working Conditions. This comparative study examines the industrial relations implications of teleworking across the EU Member States, plus Norway. It looks at the regulation of teleworking by law and collective agreements and the extent to which teleworking is affecting industrial relations, or might do so in the future. The comparative study was compiled on the basis of individual national reports submitted by EIRO' s national centres. However, the text of Greece as well as of each of these national reports which are available in the EIROnline database have not been edited or approved by the European Foundation for the Improvement of Living and Working Conditions. The national report which is available below in Word format is the responsibility of the EIRO national centre in Greece and was drawn up in response to a specific questionnaire.
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March 1996
Katerina Arvanitaki and Vagelio Trova
First draft published by the Equal Opportunities Unit of the Directorate General (V) for Employment, Industrial Relations and Social Affairs of the European Commission
Teleworking and Gender
The Greek situation is different again. Teleworking currently hardly exists in Greece, for a variety of reasons including comparatively cheap real estate and labour costs, short journey-to-work times, lack of reliable and affordable telecommunications infrastructure and a culture which still places a high value on direct social interaction. While teleworking seems likely to be potentially beneficial, or at least neutral, in its impact on women and men with high levels of skill and qualifications, there are fears amongst trade unions and women's' organisations that forms of teleworking may be introduced in the future which are damaging in their effects on unskilled or semi-skilled workers. The Greek labour market has many features which could create the supply -side conditions for such a development including: high female unemployment, a lack of affordable childcare or care for the sick and elderly and weak labour market regulation. While teleworking might provide a means of stemming the migration from rural to urban areas and for reducing traffic pollution, this reports argues that these developments are unlikely in the near future.
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